MTX Audio Shipping PolicyMTX Audio is proud to offer free ground (standard) shipping on all orders over $89.00 (before tax), and only $4.99 per order for all other purchases shipped ground within the continental 48 united states. Occasionally, orders may require an LTL delivery to which additional charges may apply. Expedited freight is available upon request. We are pleased to offer fast shipping at affordable prices. Shipping fees for expedited freight and LTL shipments are based on package weight, dimensions, destination and transit times.
Shipping Methods and Transit TimesMTX Audio ships orders from our Illinois distribution warehouse. On occasion, orders will be fulfilled by our Phoenix, AZ facility in order to reduce shipping times. The shipping times below refer to items labeled with an availability of In Stock – Ships the Same or Next Business Day.
United States Customers:
|Shipping Method||Order Processing Time||Delivery Time||Total Ship Time|
|Standard Shipping||1-24 Hours||1-4 Business Days||2-6 Business Days|
|Two-Day Shipping||1-24 Hours||2 Business Days||2-3 Business Days|
|One-Day Shipping||1-24 Hours||1 Business Days||1-2 Business Days|
|USPS Priority/Flat Rate||1-24 Hours||2-4 Business Days||2-5 Business Days|
The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. MTX Audio primarily uses Fed Ex and USPS to ship orders. To provide the most affordable rates, small items will be shipped via USPS Flat Rate or First Class postage and will be delivered directly to your mailbox. Shipments to military addresses and PO Boxes will only ship via USPS.
Order TrackingOnce an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at 1-800-CALL-MTX or email us at firstname.lastname@example.org.
Order ProcessingEach order placed on MTX Audio goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log into your account to track your orders and/or contact us immediately via phone at 1-800-CALL-MTX or email us at email@example.com.
Shipping to Alternate AddressOrders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. The additional verification and processing time is in an effort to protect our customers from online fraud.
Shipping Change Fees (Address Intercept)If a request to change the shipping address is made after the package leaves the MTX Audio warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. MTX Audio will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
Signature RequiredDue to the valuable contents of some shipments, MTX Audio may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft.
Shipping GuaranteeIn stock, approved orders are shipped the same or next day, Monday – Thursday, within 24 hrs of your order being placed. In stock, approved orders placed Friday – Sunday, or over holidays, will ship the following business day.
Shipping Policy DisclaimerOur Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee shipments for the following circumstances.
- Delays due to an act of god (ex: weather), or a catastrophic event
- Failure by our delivery partners.
- Incorrect shipping information provided which results in your order being delayed to its destination.
- No one is available to sign for shipment when delivery attempt is made if a signature is required.
- Extended order processing time due to fraud protection.