MTX Audio Terms

The MTX Audio 30-Day Money-Back Guarantee

At MTX Audio, we are serious about sound®. Therefore, if you are not "blown away" with your purchase, for any reason, you can return any items purchased directly from MTX.com that are complete and like new within 30 days. Products purchased from authorized MTX retailers must be returned through that same retailer. Products purchased through non-authorized MTX retailers may not be returned.

30-Day Guarantee applies to Car Audio products only.

How to Return Items

Please call 800-556-2888 Monday-Friday, 7:30AM-4:30PM Central Time to receive an RA number. Package the product carefully, and ship via UPS, FedEx or USPS to;

MTX Returns
704 30th Street
Monroe WI 53566

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact), factory packaging , peripherals (wires, hardware, etc.), and all instruction booklets. The RA number must not be written or printed on the product box or packaging.

Return Exceptions:

  • Any product not purchased directly from MTX.com
  • Any product without a valid, readable serial number
  • Any product that is returned without all original packaging and accessories
  • Any product that exhibits physical damage or abuse

Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

MTX Audio Shipping Policy:

MTX Audio is proud to offer free ground (standard) shipping within the continental 48 United States, on all orders over $99.99 (before tax), and only $4.99 per order for all other purchases shipped ground within the continental 48 United States. Occasionally, orders may require a LTL delivery to which additional charges may apply. Expedited freight is available upon request.  We are pleased to offer fast shipping at affordable prices.  Shipping fees for expedited freight and LTL shipments are based on package weight, dimensions, destination and transit times.

Shipping Methods and Transit Times

MTX Audio ships orders from our Illinois distribution warehouse. On occasion, orders will be fulfilled by our Phoenix, AZ facility in order to reduce shipping times.  The shipping times below refer to items labeled with an availability of In Stock – Ships the Same or Next Business Day.

United States Customers:

Shipping Method

Order Processing Time

Delivery Time

Total Ship Time

Standard Shipping

1–24 Hours

1–4 Business Days

2–6 Business Days

Two-Day Shipping

1–24 Hours

2 Business Days

2–3 Business Days

One-Day Shipping

1–24 Hours

1 Business Days

1–2 Business Days

USPS Priority/Flat Rate

1–24 Hours

2–4 Business Days

2–5 Business Days

The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. MTX Audio primarily uses Fed Ex and USPS to ship orders. To provide the most affordable rates, small items will be shipped via USPS Flat Rate or First Class postage and will be delivered directly to your mailbox.  Shipments to military addresses and PO Boxes will only ship via USPS.

Order Tracking

Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at 1-800-CALL-MTX or email us at mtx@mtx.com .

Order Processing

Each order placed on MTX Audio goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your orders and/or contact us immediately via  phone at 1-800-CALL- MTX  or email us at mtx@mtx.com.

Shipping to Alternate Address

Orders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. The additional verification and processing time is in an effort to protect our customers from online fraud.

Shipping Change Fees (Address Intercept)

If a request to change the shipping address is made after the package leaves the MTX Audio warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. MTX Audio will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.

Signature Required

Due to the valuable contents of some shipments, MTX Audio may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft.

Shipping Guarantee

In stock, approved orders are shipped the same or next day, Monday – Thursday, within 24 hrs of your order being placed.  In stock, approved orders placed Friday – Sunday, or over holidays, will ship the following business day.

Shipping Policy Disclaimer

Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee shipments for the following circumstances.

  1. Delays due to an act of god (ex: weather),  or a catastrophic event
  2. Failure by our delivery partners.
  3. Incorrect shipping information provided which results in your order being delayed to its destination.
  4. No one is available to sign for shipment when delivery attempt is made if a signature is required
  5. Extended order processing time due to fraud protection

 

MTX Mobile Warranty

[MTX non-mobile product warranty]

Our Guarantee

Mitek Mobile products (including MTX, Streetwires, Coustic and Magnum) purchased in the USA after 1/1/2013 from an authorized Mitek retailer are guaranteed to be free from material defects in products and workmanship for five (5) years to the original end user purchaser, subject to the terms and conditions below.

Length of Limited Warranty and Remedy

The warranty period begins the day the product is purchased by the end user, and is limited to the original retail purchaser of the product.

Free Replacement Period (2 Years)

Products found to be defective in materials or workmanship during the first 2 years will be, at Mitek's option, repaired or replaced by Mitek at no charge. When a product is replaced during first 2 years, the warranty does not renew, it continues on from the original date of purchase.

Proration Period (Years 3-5)

The prorated purchase price of any product which becomes defective after the first two years and prior to the end of the warranty period may be credited toward the purchase of a new Mitek product. The amount of the proration shall be determined by dividing the purchase price by the number of months of the warranty period (60), and then multiplying the result by the number of months remaining in the warranty period. Any partial months will be rounded to the nearest whole month. For example, a product purchased 37 months ago for $100 would be calculated by dividing $100 by 60 months = $1.66/month, multiplied by 23 (the months remaining in the warranty period) for a prorated warranty amount of $38.33.

You are responsible for all costs for removal, reinstallation and proper packaging, shipping, insurance or other freight charges incurred in the shipment of the product or part to Mitek. Mitek will ship the repaired or replaced Mitek product or replacement parts to you at no charge. Mitek reserves the right to utilize reconditioned, refurbished, repaired or remanufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.

What Is Not Covered

This warranty does not cover the product if it has been subject to neglect, abuse, misuse, incorrect connection, or if it has been subject to unauthorized repair or alterations of any nature, or if the serial number has been altered or removed, and the warranty does not extend to cosmetics or finish. This warranty only applies to products installed and used in the USA.

What You Must Do to Obtain Warranty Service

You must contact Mitek Warranty via our website at MTX.com, or via email at mitekwarranty@mitekusa.com, or by calling 800-556-2888. If you did not purchase the product directly from Mitek, a proof of purchase must be provided in order to receive warranty consideration. You will be issued a Return Authorization (RA) number which must be written on the outside of the package before returning the product to Mitek.

No Other Warranties

THE LIMITED WARRANTIES DESCRIBED ABOVE ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. MITEK DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES, AND DISCLAIMS AND EXCLUDES ALL WARRANTIES IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT APPLICABLE LAW PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES, THE DURATION OF ANY APPLICABLE IMPLIED WARRANTY IS LIMITED TO THE PERIOD SPECIFIED FOR THE EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Any oral or written description of any Mitek product is for the sole purpose of identifying it and shall not be construed as an express warranty.

Limitation of Liability

MITEK'S OBLIGATION TO PROVIDE A CREDIT, OR REPAIR OR REPLACE AT MITEK'S OPTION, SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY AND MITEK'S SOLE AND EXCLUSIVE OBLIGATION. MITEK SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE MITEK PRODUCT, ITS USE OR PERFORMANCE. Incidental damages include, but are not limited to, such damages as loss of time and loss of use. Consequential damages include, but are not limited to, the cost of repairing or replacing other property which was damaged if the Mitek product does not work properly.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This limited warranty supersedes all prior warranties and is not transferable from the original consumer purchaser.

Any assistance Mitek provides to or procures for you outside the terms, limitations or exclusions of this limited warranty will not constitute a waiver of such terms, limitations or exclusions, nor will such assistance extend or revive the warranty. Mitek will not reimburse you for any expenses incurred by you in repairing or replacing any defective product, except for those incurred with Mitek's prior written permission.

 

MTX Non-Mobile Product Warranty

MTX products purchased in the USA from an authorized MTX dealer are guaranteed against defects in material and workmanship for the period of time specified below, the warranty period begins the day the product is purchased by the end user. This warranty is limited to the original retail purchaser of product. Product found to be defective during that period will be repaired or replaced by MTX at no charge. This warranty is void if it is determined that unauthorized parties have attempted repairs or alterations of any nature. Warranty does not extend to cosmetics or finish. Before presuming a defect is present in the product, be certain that all related equipment and wiring is functioning properly.

MTX disclaims any liability for other incurred damages resulting from product defects. Any expenses in the removal and reinstallation of products are not covered by this warranty. MTX’s total liability will not exceed the purchase price of the product. If a defect is present, your authorized MTX dealer may be able to effect repairs. Proof of purchase is required when requesting service, so please retain your sales receipt, and take a moment to register your product on line at MTX.com. Also, a Return Authorization number (RA) is required before shipping product back to MTX, call 1-800-556-2888 or 608-325-4125 to get an RA number.

MTX StreetAudio

  • iX1, iX2, and iP1 personal audio products – 1 Year

MTX Home Audio

  • AAL, AA, A, C, D, and DS series Home Speakers – 5 years
  • Blueprint In-Wall and In-Ceiling Speakers (post 1998, Model 620W, etc) – 10 years
  • Blueprint In-Wall and In-Ceiling Speakers (pre 1998 Model 620, etc) – 2 years
  • Blueprint Home Theater In-Wall, In-Ceiling and Specialty Speakers - (example HT825W) – 10 years
  • Blueprint Home Series In-Wall, In-Ceiling and Special Application Speakers (example H515C) – 10 years
  • Blueprint Contractor Series In-Wall, In-Ceiling and Special Application Speakers (example Model 502W) – 10 years
  • Blueprint Contractor Distributed and Contractor Theater In-Wall, In-Ceiling and Special Application Speakers (example CT825W, CD820C) – 10 years
  • Blueprint Models MP – 1 year
  • Multi Purpose Plasma Speakers (MPP) – 1 year
  • MTX All Weather Speakers (example AW52) – Limited 5 years
  • Powered Subwoofers – 2002 and Newer Models (examples: SW1010, CT12SW) – 2 years
  • Rough-In Kits – 10 years
  • ABUS Accessories – 2 years
  • MTX Monitor Speakers – 1 year
  • MTX Add-A-Zone – 5 years
  • MTX iThunder – 1 year

MTX Pro Audio

  • TP112 and TP212 – 5 years
  • TP1100 and TP1200 – 5 years
  • TP2400 – 5 years
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