MTX Return Policy

The MTX Audio 30-Day Money-Back Guarantee

At MTX Audio, we are serious about sound®. Therefore, if you are not "blown away" with your purchase, for any reason, you can return any items purchased directly from MTX.com that are complete and like new within 30 days. Products purchased from authorized MTX retailers must be returned through that same retailer. Products purchased through non-authorized MTX retailers may not be returned.

How to Return Items

Please call 800-556-2888 Monday-Friday, 7:30AM-4:30PM Central Time to receive an RA number. Package the product carefully, and ship via UPS, FedEx or USPS to;

MTX Returns
704 30th Street
Monroe WI 53566

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact), factory packaging , peripherals (wires, hardware, etc.), and all instruction booklets. The RA number must not be written or printed on the product box or packaging.

Return Exceptions:

  • Any product not purchased directly from MTX.com
  • Any product without a valid, readable serial number
  • Any product that is returned without all original packaging and accessories
  • Any product that exhibits physical damage or abuse

Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

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